Quality improvement (QI) is a proven approach to identifying areas that need change, looking at what’s working well, what could be done better, and trying out small changes that will lead to overall improvement in a system. Every improvement project is an opportunity for members to learn from each other, apply what works, and, most importantly, improve care in real time. Think of it like a cycle where new ideas are constantly being identified, tested, and if viable, shared across the larger community.